Questions come up all the time when you're playing online, and we've put together this FAQ to cover the things our players ask us most. Whether you're wondering about withdrawal times, bonus rules, or how to verify your account, you'll find straightforward answers below. We operate under licensing from the Anjouan Gaming Authority in the Union of Comoros, and everything we do on our platform is built around fairness and transparency. If you don't find what you need here, our support team is always just a message away.
Contact and Technical Support
How do I get in touch with your support team?
We offer live chat directly through our platform, along with email support for less urgent queries. Our team is trained to handle everything from account questions to payment issues, and we aim to respond to live chat within minutes.
What hours is support available?
Our support channels run extended hours to cover players across different time zones. For anything time-sensitive, live chat tends to get you the fastest response.
Can I contact you if I'm having trouble logging in?
Yes, login issues are one of the most common things we help with. Just reach out with your registered email and our team will talk you through resetting your access safely.
Do you offer support in languages other than English?
Our primary support language on the UK site is English. If you need assistance in another language, let us know and we'll do our best to accommodate you.
Is there a phone line I can call?
We currently handle all support through live chat and email rather than phone. This lets our team track conversations properly and give you a clear history if you need to follow up.
Casino Games and Fairness
How do you make sure your games are fair?
All the games on our platform run on certified random number generators, tested independently to confirm fair outcomes. We don't interfere with game results, and our providers are held to strict auditing standards.
What types of games can I play?
We offer slots, table games, and live dealer titles from a range of established software providers. New releases get added regularly, so there's usually something fresh to try.
Can I check the RTP of a game before playing?
Return to player percentages are listed within each game's information panel. We'd recommend checking this before you settle in, since RTP varies quite a bit between titles.
Do you offer demo versions of games?
Many of our slots include a demo mode so you can try them without using real funds. This is a good way to get familiar with a game's mechanics before betting.
Why did a game suddenly disconnect mid-session?
This usually comes down to a connection drop rather than anything on our end. Your balance and bet history are always saved, so you can simply reload the game and continue from where things stopped.
Payments, Deposits and Withdrawals
What payment methods do you accept?
We support a range of cards, e-wallets, and bank transfers for UK players. The exact options available to you will show up at checkout within your account.
How long do withdrawals take to process?
Most withdrawals are reviewed and approved within 24 hours on our side. The time it takes to actually land in your account after that depends on your chosen payment provider.
Is there a minimum deposit amount?
Yes, minimum deposit amounts apply and are shown clearly before you confirm a transaction. These limits help keep processing smooth for everyone.
Why was my withdrawal delayed?
Delays usually happen because of pending verification or incomplete account details. Once everything checks out on our end, we release the funds without further hold-up.
Are there any fees for deposits or withdrawals?
We don't charge our own fees for standard transactions. That said, your bank or payment provider might apply charges depending on their own policies.
Bonuses and Promotions
How do I claim a welcome bonus?
Welcome offers are typically applied automatically once you register and make a qualifying deposit. Check the promotion terms beforehand, since each offer can have its own conditions.
What are wagering requirements?
Wagering requirements set out how many times you need to play through a bonus before any winnings become withdrawable. We list these requirements clearly on every promotion page.
Can I withdraw a bonus straight away?
No, bonus funds need to meet the wagering requirement first. This is standard across the industry and exists to keep promotions fair for everyone involved.
Do all games count the same towards wagering?
Not quite. Slots usually contribute fully, while table games and live dealer titles often contribute at a reduced rate. The specific contribution rates are listed in our bonus terms.
What happens if a bonus expires?
Unused bonus funds and related winnings are removed from your account once the expiry date passes. We'd suggest keeping an eye on the timeframe attached to any offer you claim.
Technical Assistance
The site won't load properly, what should I do?
Start by clearing your browser cache or trying a different browser altogether. If the issue sticks around, reach out to our support team with details of your device and browser version.
Why do I keep getting logged out?
This can happen due to session timeouts, which are a security feature rather than a fault. Cookies being blocked on your browser can also cause this, so check your settings if it keeps recurring.
Can I play on any device?
Our platform is built to run on desktop, tablet, and mobile browsers without needing a download. A stable internet connection is really the main requirement.
Why is a game loading slowly?
Slow loading is usually linked to connection speed rather than the game itself. Switching networks or restarting your device often resolves it quickly.
I'm seeing an error message during a transaction, what now?
Take a screenshot if possible and send it over to our support team. This helps us pinpoint the exact issue and sort it out faster.
Do you support older browser versions?
We recommend using an updated browser for the best experience and fewest compatibility issues. Older versions can sometimes cause display problems or slow performance on our platform.
Account Management
How do I update my personal details?
You can edit most account details directly through your profile settings. For sensitive changes, like your name or date of birth, our team may ask for supporting documentation first.
What is verification and why is it needed?
Verification confirms your identity and age, which protects both you and our platform from fraud. It's a standard requirement under our licensing obligations and usually only needs to be done once.
Can I have more than one account?
No, each player is permitted only one account on our platform. Duplicate accounts can lead to restrictions, so it's best to stick to a single registration.
How do I close my account?
Reach out to our support team and they'll guide you through the closure process. If you'd prefer a temporary break instead, self-exclusion tools are also available.
I've forgotten my password, how do I reset it?
Use the password reset link on the login page and follow the steps sent to your registered email. If you don't receive anything within a few minutes, check your spam folder before contacting us.
Live Casino Games
What live casino games do you offer?
We feature live roulette, blackjack, baccarat, and a selection of game show style titles. These are streamed in real time from professional studios with live dealers.
Can I chat with the dealer during a live game?
Yes, most of our live tables include a chat function so you can interact with the dealer and other players. It's a nice way to bring some of that in-person casino feel to your screen.
Are live casino games fair?
Live games use real equipment and real dealers rather than random number generators, so outcomes reflect genuine physical play. Our providers are independently audited to confirm this.
Do live games have betting limits?
Yes, each live table has its own minimum and maximum bet, which is displayed before you join. Limits vary by game and provider.
Why did my live game freeze momentarily?
This is usually a streaming hiccup caused by connection quality rather than anything wrong with the game itself. Refreshing your browser typically resolves it straight away.
We're committed to responsible gambling and want your time with us to stay enjoyable. If you ever feel your gambling is becoming difficult to control, free and confidential support is available through GamCare on 0808 8020 133. Our platform operates under licensing from the Anjouan Gaming Authority, and we provide tools including deposit limits and self-exclusion to help you stay in control. Gambling should always be entertainment, never a way to make money, and you must be 18 or over to use our services.