Gambiva

Responsible Gambling

1. Our commitment to responsible gambling

We take responsible gambling seriously at every level of our platform. Gambling should stay fun, social and within your control, and we built our tools around that idea. Under UKGC guidance and our own licensing standards, we work to keep every session safe, transparent and player-led.

2. Recognising problem gambling signs

We understand that gambling can shift from entertainment into something harder to manage. It doesn't always look dramatic at first — sometimes it's small changes in mood, spending or time spent playing. Recognising these shifts early makes all the difference to staying in control.

Problem gambling signs can show up in different ways, and no two players experience it the same. Watching for these patterns helps you notice when things are moving beyond comfortable boundaries:

  • Spending more money or time gambling than you planned
  • Chasing losses to try to win back what you've spent
  • Borrowing money or using funds meant for essentials
  • Feeling anxious, irritable or low when you're not gambling
  • Hiding your gambling activity from family or friends
  • Struggling to stop once you've started a session

If any of this sounds familiar, it's worth pausing and using the tools on our platform to take a step back.

3. Self-assessment tools and awareness

Setting aside a few minutes to check in with yourself can reveal more than you'd expect. Self-assessment isn't about judgement — it's a quick, private way to see where you stand. We encourage every player to run through this kind of check regularly, win or lose.

Ask yourself these questions honestly, the same way you might with a friend:

  • Do I gamble to escape stress, boredom or difficult emotions?
  • Have I lied about how much time or money I've spent gambling?
  • Do I feel restless or irritable when I try to cut back?
  • Has gambling affected my work, relationships or sleep?
  • Do I need to gamble with increasing amounts to feel the same excitement?

Answering yes to any of these is a sign worth taking seriously, and our support team is ready to talk through what comes next.

4. Deposit limits and budget management

Your budget should always be something you control, not something that controls you. We give you the ability to set firm boundaries on what you deposit before you even start playing. These limits sit entirely in your hands and can be adjusted whenever you need.

We offer several limit types so you can match the control to your own habits:

  • Daily deposit limits
  • Weekly deposit limits
  • Monthly deposit limits
  • Loss limits across a set period
  • Wagering limits per session

Lowering a limit takes effect straight away, while increasing one involves a short cooling-off period, giving you time to reconsider.

5. Time limits and session controls

Time passes differently once you're absorbed in a game, which is exactly why session controls matter. We let you set maximum session lengths and send alerts as your chosen time approaches. Once a session limit is reached, you'll be logged out automatically until the period resets, keeping play contained to what you'd actually planned.

6. Self-exclusion options

Sometimes the right choice is to step away completely, and that's a decision we fully respect. Self-exclusion gives you a way to close the door on gambling for a defined period or indefinitely. We won't make this process complicated or difficult to request.

Depending on what suits your situation, you can choose from:

  • Temporary self-exclusion (24 hours, one week, or longer)
  • Extended self-exclusion periods of six months to five years
  • Permanent account closure
  • GAMSTOP registration to restrict access across UK-facing gambling sites

Once self-exclusion is active, we won't send marketing communications and reopening the account before the period ends isn't possible.

7. Reality checks and account activity alerts

Under UKGC guidelines, we're expected to help players stay aware of how long they've been playing, and reality checks do exactly that. These pop-up notifications appear at intervals you choose, showing session length and recent activity. They're designed to interrupt autopilot play, not to disrupt your experience unnecessarily.

Beyond reality checks, we track account activity and flag patterns that might suggest a player needs support — unusual deposit frequency, long sessions, or rapid loss chasing, for example. When our systems notice this, we may reach out directly to check in. This isn't about restricting you unfairly, it's about making sure nothing slips past unnoticed.

8. Protection of minors and underage access prevention

We do not allow anyone under 18 to hold an account or gamble on our platform, no exceptions. Age verification checks run during registration, and we use identity and document verification to confirm every player meets the legal age requirement. Parents and guardians can also install filtering software on shared devices to prevent underage access to gambling sites altogether.

9. Support organisations and professional help

Gambling struggles rarely need to be faced without support, and the UK has several organisations built specifically for this. These services are free, confidential, and separate from our platform entirely. Reaching out to them doesn't require you to have hit a crisis point first.

The following organisations offer advice, counselling and practical help:

  • GamCare National Gambling Helpline – 0808 8020 133
  • BeGambleAware – free advice and support for anyone affected by gambling
  • Gamblers Anonymous UK – peer support meetings across the country
  • Samaritans – 116 123, for emotional support at any hour
  • GAMSTOP – self-exclusion scheme covering UK-licensed gambling sites

Any of these contacts can offer a starting point, whether you're looking for yourself or someone close to you.

10. How to contact our responsible gambling team

Reaching out to us about responsible gambling shouldn't feel like a hurdle. Our dedicated team is trained specifically to handle these conversations with care and without judgement. You can request limit changes, self-exclusion, or just ask questions about how our tools work.

We respond to responsible gambling enquiries as a priority, separate from general support queries. Whatever you need — adjusting a limit, pausing your account, or understanding warning signs — we're ready to listen and help you take the next step.

We are registered in Curaçao under licence 8048/JAZ, and we structure our responsible gambling tools to meet UKGC expectations for players accessing our platform from the United Kingdom. If gambling has stopped being fun, free and confidential help is available through the GamCare National Gambling Helpline on 0808 8020 133.

Gambling involves risk and should always be treated as entertainment rather than a way to make money. Our platform is intended for players aged 18 and over only.