Gambiva

Terms and Conditions

These terms govern your use of Gambiva and apply from the moment you register an account with us. By creating a profile, depositing funds, or playing any game on our platform, you confirm that you accept the conditions set out below in full.

We operate under an Anjouan Gaming Authority licence issued within the Union of Comoros, registration number ALSI-202409012-FI1, held by our operating entity. This licence governs how we deliver our services, handle player funds, and resolve disputes. Where United Kingdom consumer law applies to your use of our services, nothing in these terms limits your statutory rights.

We require every player to read and accept these terms before placing a single bet. Continued use of our services after any update constitutes acceptance of the revised terms.

We reserve the right to amend these conditions at any time, for reasons including regulatory change, security requirements, or product updates. Where changes materially affect your rights, we will give reasonable notice through your account or by email. Our games, promotions, and payment options are also subject to the rules published separately for each.

If any clause within this agreement is found unenforceable under applicable law, the remaining clauses continue to apply.

2. Account opening and eligibility

You must be at least 18 years old to open an account with us. We do not accept registrations from individuals residing in restricted jurisdictions or from anyone attempting to register on behalf of someone else.

Only one account per person, household, or IP address is permitted. We check registration details against internal and third-party systems to confirm identity and eligibility, and we may decline or suspend an application where information appears inaccurate or inconsistent. Players are responsible for ensuring their participation is lawful in the territory where they reside.

Duplicate accounts discovered after registration will be closed, with any associated winnings forfeited.

3. KYC and identity verification

Identity verification exists to protect both our players and our platform from fraud and misuse. We ask that all players provide accurate documentation when requested.

This typically includes government-issued photo identification, proof of address dated within the last three months, and in some cases proof of payment method ownership. Verification may occur at registration, before a first withdrawal, or at any point we consider necessary for compliance purposes. We reserve the right to suspend withdrawals, and in some cases deposits, until this process is complete.

Failure to provide satisfactory documentation within a reasonable timeframe may result in account restriction or closure.

4. Account security and password confidentiality

Your account credentials are your responsibility from the moment they are created. We ask that you choose a strong password and never share it with anyone, including friends or family members.

Any activity carried out using your login details is treated as authorised by you, unless you have reported unauthorised access to us promptly. We recommend enabling any additional security features we offer and updating your password periodically. If you suspect your account has been compromised, contact us immediately so we can investigate and secure your profile.

We are not liable for losses arising from a failure to keep your login details confidential.

5. Deposits and account funding

Deposits must be made using payment methods registered in your own name. We do not accept third-party payments under any circumstances.

Minimum and maximum deposit limits apply and are displayed within your account cashier. Processing times vary depending on the payment provider used, though most deposits reflect in your balance within minutes. We may request additional verification for unusually large or frequent deposits as part of our fraud prevention measures.

  • Deposits are typically instant once payment is confirmed by the provider
  • Currency conversion fees, where applicable, are the responsibility of the player
  • We may reverse deposits found to originate from unauthorised sources

6. Withdrawal procedures and verification

Withdrawal requests are processed once your account has passed any required verification checks. We aim to review requests promptly, though processing times can vary by payment method.

Funds are returned using the same method used to deposit, wherever this is technically possible, in line with our anti-money laundering obligations. Minimum withdrawal amounts and processing fees, if any, are listed in the cashier section. We reserve the right to request further documentation before releasing larger withdrawals, particularly where account activity appears inconsistent with typical play patterns.

Withdrawals may be delayed or declined where bonus terms have not been met or where an investigation is ongoing.

7. Bonus rules and wagering requirements

Each promotion we offer carries its own specific terms, which sit alongside this general agreement. Wagering requirements must be completed within the stated timeframe before any bonus winnings become withdrawable.

Bonus funds and winnings derived from them may be removed if we detect bonus abuse, including the use of betting patterns designed to minimise risk while extracting bonus value, or the creation of multiple accounts to claim the same offer. We track wagering contributions by game type, and some titles may contribute less than one hundred per cent toward requirements.

Where misuse is confirmed, we reserve the right to restrict access to future promotions in addition to voiding the affected bonus.

8. Inactive and dormant accounts

An account is considered inactive after a defined period without login activity, deposits, or gameplay. We will usually attempt to contact you before any dormancy measures apply.

Dormant account fees may be applied in line with our published schedule, deducted from any remaining balance, provided this is permitted under applicable regulation. We notify players by email ahead of any such deduction wherever possible. Reactivating your account typically only requires logging back in and, where necessary, completing updated verification.

Balances in dormant accounts remain the property of the player and are not forfeited outright.

9. Game fairness and RNG systems

All games available through our platform use certified random number generation to determine outcomes. This means no individual game result can be predicted or manipulated by us or by the player.

Our game providers undergo independent testing to confirm that return-to-player percentages match published figures over time. We do not guarantee individual session outcomes, and short-term results can and do vary significantly from theoretical averages. Game rules, paytables, and RTP information are made available within each game's information panel.

Disputes regarding specific game rounds are reviewed against server-side logs held by us and our providers.

10. Prohibited conduct and fraudulent activity

We do not tolerate cheating, collusion, or the use of unauthorised software to gain an advantage on our platform. Accounts found engaging in such behaviour will be closed and any funds withheld pending investigation.

Prohibited conduct includes, without limitation, the use of stolen payment methods, chargeback abuse, exploiting technical errors for financial gain, and coordinating with other players to defraud promotions. We monitor accounts for suspicious patterns and reserve the right to suspend access while we investigate, without prior notice.

  • Use of bots or automated betting tools
  • Creating multiple accounts to bypass limits
  • Exploiting software bugs rather than reporting them

11. Responsible gambling and self-exclusion

We want gambling to remain enjoyable, and we provide tools to help you stay in control of your play. Deposit limits, session reminders, and time-out periods are all available within your account settings.

Self-exclusion can be requested at any time, for a minimum of six months, during which your account will be fully restricted from play and marketing communications. We will not reopen a self-excluded account before the agreed period has ended, even upon request. Players who recognise signs of problem gambling are encouraged to make use of these tools early rather than later.

Support is also available through independent organisations outside of our platform, detailed at the close of this page.

12. Complaints and dispute resolution

We ask that any complaint first be raised with our support team, who are trained to resolve most issues directly and efficiently. We aim to acknowledge complaints within a reasonable timeframe and provide a substantive response shortly after.

Where a complaint cannot be resolved between us and the player, it may be escalated to an independent dispute resolution service connected to our licensing authority. We will provide the relevant details of this process upon request. Records of your communication with our support team are retained to assist with any such escalation.

We encourage players to attempt resolution with us directly before pursuing external channels, as this is usually the fastest route to an outcome.

13. Intellectual property rights

All content on our platform, including our logo, graphics, game assets, and software, remains the property of Gambiva or our licensed content providers. Nothing in these terms transfers ownership of this material to you.

You may use our platform for personal, non-commercial entertainment only. Copying, redistributing, reverse-engineering, or otherwise exploiting our content without written permission is strictly prohibited. Any trademarks appearing on our site belong to their respective owners and are used under licence where applicable.

Unauthorised use of our intellectual property may result in account termination and legal action where appropriate.

14. Anti-money laundering policy

Under our anti-money laundering obligations, we monitor transactions for patterns consistent with financial crime. This applies to every player, regardless of account history or deposit size.

We reserve the right to request source of funds documentation, temporarily freeze an account pending review, or report suspicious activity to the relevant authorities where required by law. Players are not permitted to use our platform to launder funds obtained through illegal means, and any evidence of this will result in immediate account closure. Cooperation with verification requests during an AML review is mandatory, not optional.

We may be unable to disclose the specific reasons behind certain account restrictions where doing so would compromise an ongoing investigation.

15. Voluntary account closure

You may close your account at any time by contacting our support team directly. We process closure requests promptly once identity has been confirmed.

Any available balance will be returned to you using your original payment method, subject to standard verification checks. Pending bets or bonus wagering in progress at the time of closure will be settled or voided in line with the relevant game and promotion rules. Closing your account does not erase transaction history, which we retain in line with our data retention obligations.

Reopening a voluntarily closed account may require fresh verification depending on how long the account has been inactive.

16. Governing law and jurisdiction

These terms are governed by the laws under which our operating licence is issued, alongside any mandatory consumer protections applicable in your country of residence. Where a conflict arises between these frameworks, applicable local consumer law takes precedence to the extent required.

Any dispute not resolved through our internal complaints process or independent adjudication may be subject to the jurisdiction outlined in our licensing terms. We encourage players to review these provisions carefully, as they determine how formal disputes are ultimately handled. Nothing in this section removes your right to seek advice from a consumer protection body in the United Kingdom.

Continued use of our platform signifies ongoing acceptance of this governing framework.

Responsible gambling disclaimer

Our services are intended for players aged 18 and over only. Gambling should always be approached as entertainment, never as a way to earn income or resolve financial difficulty.

If you feel your gambling is becoming difficult to control, free and confidential support is available through GamCare on 0808 8020 133. Please play responsibly, and reach out early if gambling stops feeling fun.